The Role

Here at Amey we have an opportunity for a Contract Control Co-ordinator (Data Administrator) to join the team in Birmingham. This is a full time, permanent role.
In this team we respond to reactive maintenance requests from 60 prisons around the UK. 
Your role will involve receiving and analysing quotes for repair work, challenging where required and seeking authorisation for the work to be undertaken. 
You will be adept with administration and IT skills (Excel and Outlook) and have a keen eye for details and deadlines. 
The role will be based at the offices behind HMP Birmingham, and after initial training we can offer a hybrid working model. 

Duties

Day to day coordination of the mailbox ensuring appropriate prioritisation while making sure that messages are actioned and filed correctly, are easily traced and auditable.
Checking that cost estimates meet the required criteria, and challenging sites where more information is required.
Sending approved cost estimates to the client team and providing / coordinating responses to any client queries relating to those estimates.
Escalating challenges from both internal and external stakeholders in order to seek resolution.
Prioritising work to ensure that high priority works are processed more quickly while still maintaining SLA on all requests.
Following up on approvals internally and externally where there are delays in order to speed up approvals for sites to carry out works.
Updating of client’s contract management system – CEMAR for certain requests.
Inputting data into excel tracker daily and updating the details as things change so that data is accurate and current.
Running daily reports and exports from various systems to refresh the tracker each morning.
Produce ad-hoc reports when needed. This will rely on use of VLookups and Pivot tables in MS excel.
Support the wider Contract Control team with validating works completions as required to ensure that works can be applied for payment, and to ensure that sub-contractors can be paid on completion of works.

Experience

Good customer service skills to engage with various stakeholders in a positive way
Confident in challenging various stakeholders where information is missing or inaccurate
Competent in Microsoft Office applications such as Outlook, Excel and PowerPoint
Process awareness – can follow and implement process
Good attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorily
Positive attitude towards the client to ensure a high level of customer satisfaction

About Amey

We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.
Amey is one of the top five support services suppliers in the UK. We employ 14,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners and keep prisons and courts secure. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on
As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. Whether it’s working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you’ll find what gets you out of bed in the morning at Amey.
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